Privacy Policy

This Privacy Policy describes how Mithila Overseas Private Limited, operating under the brand name “Mithila Magic” (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects your personal information when you access or use our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
   We may collect the following types of information:
   1. Personal Information
      1. Name
      2. Phone number
      3. Email address
      4. Shipping and billing address
      5. Payment details (processed securely via third-party gateways)
   2. Transaction Information
      1. Order details
      2. Payment status
      3. Purchase history
   3. Technical Information
      1. IP address
      2. Browser type
      3. Device information
      4. Website usage data (via cookies and analytics tools)
2. How We Use Your Information
   We use your information for the following purposes:
   1. To process and fulfill orders
   2. To communicate order updates and customer support
   3. To improve our website and services
   4. To prevent fraudulent transactions
   5. To comply with legal obligations
   6. To send promotional offers, updates, and marketing communications (subject to your consent)
3. Payment Processing
   All payments on our website are processed through secure third-party payment gateways such as Razorpay.
   We do not store your card, UPI, or banking details on our servers. These are handled directly by the payment gateway in accordance with their security and compliance standards.
4. WhatsApp, SMS & Marketing Consent
   By providing your contact details and placing an order, you agree to receive:
   1. Order confirmations and delivery updates
   2. Customer support communication
   3. Promotional messages, offers, and product updates via:
   4. WhatsApp
   5. SMS
   6. Email
   7. You may opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
5. Sharing of Information
   We may share your information with:
   1. Logistics partners for order delivery
   2. Payment gateway providers
   3. IT, analytics, and website service providers
   4. We ensure that such third parties handle your data in a secure and lawful manner.
      We do not sell, rent, or trade your personal data to third parties.
6. Cookies & Tracking Technologies
   We use cookies and similar technologies to:
   1. Enhance user experience
   2. Analyze website traffic
   3. Improve website functionality and performance
      You may disable cookies through your browser settings; however, this may affect website functionality.
7. Data Security
   We implement reasonable technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure.
   While we strive to protect your information, no method of transmission over the internet is completely secur
8. Data Retention
   We retain your personal data only for as long as necessary:
   1. To fulfill orders and provide services
   2. To comply with legal, tax, and regulatory obligations
   3. To resolve disputes and enforce agreements
9. Your Rights
   You have the right to:
   1. Access the personal data we hold about you
   2. Request correction or deletion of your data
   3. Withdraw consent for marketing communications
   4. To exercise these rights, please contact us using the details below.
10. International Users (Future-Ready Clause)
    If you access our website from outside India, please note that your information may be transferred to and processed in India.
    We take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy standards.
11. Third-Party Links
    Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.
12. Children’s Privacy
    Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Updates to This Policy
    We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon being posted on the website.
14. Governing Law
    This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Greater Noida, Gautam Buddha Nagar, Uttar Pradesh.
15. Contact Us
    For any questions, concerns, or data-related requests:

Mithila Overseas Pvt Ltd
Brand: Mithila Magic
Email: info@mithilamagic.com
Phone: +91-99106 11142

“Your personal information is secure with us and will never be sold to third parties.”